IT Service Coordinator

The Service Coordinator plays a key role in ensuring efficient and effective delivery of IT services and support to clients. This position acts as a liaison between the technical support teams and clients, ensuring service requests are prioritized, tracked, and resolved promptly. The Service Coordinator will also manage communication, oversee workflows, and ensure adherence to service level agreements (SLAs) to maintain high customer satisfaction.

• receive, log, and prioritize IT service requests via helpdesk systems, emails, and phone calls
• monitor the status of service requests, ensuring accurate updates and timely follow-ups
• serve as the primary point of contact for clients, providing clear communication about ticket status, expected resolution times, and any service disruptions
• track and ensure adherence to service level agreements (SLAs) for response and resolution times
• Work with service delivery and technical teams to streamline workflows and improve service delivery processes
• Maintain up-to-date documentation of service request processes, escalation procedures, and ticket resolution steps.

• 3+ years of experience in IT service coordination, helpdesk, or service delivery roles
• Experience in managing service level agreements (SLAs) and using ticketing systems (e.g., ServiceNow, JIRA, etc.)
• fluency in English, and German will be an advantage

• Compensation and rewards:
  • Boost your earnings with bonuses (company performance, project, or extra performance bonus)
  • Invest in yourself with a yearly well-being budget (up to €2,000)
  • Earn referral bonus (up to €3,000)
  • Secure your future with a pension plan contribution
• Flexibility and Work-Life Balance:
  • Flexible working hours that adjust to your personal needs
  • Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
• Personal and Professional Development:
  • Sharpen your skills with extensive training & certifications
  • Deepen your expertise with unlimited access to Udemy for Business
  • Boost your language skills with language courses
• Wellbeing and Culture:
  • Build bonds through team-building activities & company events like the VolleyCup and Christmas party
  • Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
  • Invest in your well-being with a MultiSport card
  • Promote your mental health with confidential psychological support 

1. Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
2. We will assess the information you send us and will get back to you under any circumstances.
3. We will contact the chosen applicants and specify the details.
4. A job interview with a hiring manager is a two-way opportunity to get to know each other better. 
5. We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.