IT Incident Coordinator

Join our team as we ensure smooth operations for our partners using advanced internal applications to manage all incidents. As a IT Incident Coordinator, you'll be responsible for creating incident tickets from user email requests, assigning them to the relevant teams, monitoring their progress, and ensuring users are notified once their issues are resolved. Communicate effectively in English, and take advantage of the knowledge transfer and training provided to support your success.

• Creating and Dispatching tickets to relevant teams to handle incidents, not direct technical support
• Monitoring incidents, checking the status of their progress
• Requests arrive through email, manual entry is needed via customer internal application
• Communicate with a user, keeping them informed, notifying them once their request is resolved
• Participating in calls with customers if needed
• Understand processes

• Interpersonal skills, such as communication skills, active listening and customer-care
• Understanding support tools, techniques, and how technology is used to provide services
• Self-motivated with the ability to work in a fast-moving environment
• Basic IT knowledge and understanding of IT terminology
• fluency in English
• nice to have:
  • German will be an advantage

• Compensation and rewards:
  • Boost your earnings with bonuses (company performance, project, or extra performance bonus)
  • Invest in yourself with a yearly well-being budget (up to 32,500CZK)
  • Earn referral bonus (up to 81,000CZK)
  • Secure your future with a pension plan contribution
  • Have a daily meal allowance
• Flexibility and Work-Life Balance:
  • Flexible working hours that adjust to your personal needs
  • Choose your work environment – 100% remote or modern office in Prague, Bratislava or Košice
  • Enjoy 5 extra vacation days to rest and rejuvenate
  • Get more leisure time with shorter working hours (7,5 hours a day)
• Personal and Professional Development:
  • Sharpen your skills with extensive training & certifications
  • Deepen your expertise with unlimited access to Udemy for Business
  • Boost your language skills with language courses
• Wellbeing and Culture:
  • Build bonds through team-building activities & company events like the VolleyCup and Christmas party
  • Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
  • Invest in your well-being with a MultiSport card
  • Promote your mental health with confidential psychological support 

1. Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
2. We will assess the information you send us and will get back to you under any circumstances.
3. We will contact the chosen applicants and specify the details.
4. A job interview with a hiring manager is a two-way opportunity to get to know each other better. 
   We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.