ServiceNow Solution Architect

We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic IT team. The ideal candidate will be responsible for designing and implementing innovative solutions on the ServiceNow platform to meet the business needs of our organization. This role requires a deep understanding of ServiceNow's capabilities, architecture, and best practices, along with a strategic mindset to align technology solutions with business objectives.

• Solution Design & Architecture:
  • leading the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules
  • ensuring alignment of ServiceNow solutions with business processes and strategic goals
  • developing and maintaining comprehensive architectural documentation, including diagrams, design specifications, and integration plans
• Implementation & Integration:
  • overseeing the end-to-end implementation of ServiceNow solutions, ensuring best practices are followed
  • integrating ServiceNow with other enterprise systems and applications, ensuring seamless data flow and process automation
  • collaboration with developers and other IT staff to ensure successful deployment and transition to operational support
• Governance & Best Practices:
  • establishing and enforcing governance standards, development of guidelines, and best practices for the ServiceNow platform
  • conducting regular reviews and audits of ServiceNow implementations to ensure compliance and identify areas for improvement
• Stakeholder Engagement:
  • working closely with business stakeholders to understand their requirements, challenges, and objectives
  • translating business needs into technical solutions and presenting them to stakeholders for approval
  • providing expert advice and recommendations to stakeholders on leveraging ServiceNow for process optimization and innovation
• Training & Mentorship:
  • mentoring and guiding junior team members and developers, providing technical leadership and support
  • developing and delivering training programs for end-users and IT staff to enhance their understanding and usage of ServiceNow
• Continuous Improvement:
  • staying updated with the latest ServiceNow features, releases, and industry trends
  • identifying opportunities for continuous improvement and innovation within the ServiceNow platform
  • participation in ServiceNow community forums and user groups to share knowledge and gain insights

• minimum of 5-7 years of experience working with the ServiceNow platform
• proven track record of designing and implementing ServiceNow solutions
• extensive experience with ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules
• in-depth knowledge of ServiceNow architecture, design principles, and best practices
• proficiency in JavaScript, Glide, AngularJS, HTML, CSS, and other web technologies
• strong understanding of integration technologies and APIs (REST/SOAP)
• excellent problem-solving, analytical, and critical thinking skills
• strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders
• certification in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist) is highly desirable
• fluency in English

• Compensation and rewards:
  • Boost your earnings with bonuses (company performance, project, or extra performance bonus)
  • Invest in yourself with a yearly well-being budget (up to €2,000)
  • Earn referral bonus (up to €3,000)
  • Secure your future with a pension plan contribution
• Flexibility and Work-Life Balance:
  • Flexible working hours that adjust to your personal needs
  • Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
• Personal and Professional Development:
  • Sharpen your skills with extensive training & certifications
  • Deepen your expertise with unlimited access to Udemy for Business
  • Boost your language skills with language courses
• Wellbeing and Culture:
  • Build bonds through team-building activities & company events like the VolleyCup and Christmas party
  • Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
  • Invest in your well-being with a MultiSport card
  • Promote your mental health with confidential psychological support 

1. Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
2. We will assess the information you send us and will get back to you under any circumstances.
3. We will contact the chosen applicants and specify the details.
4. A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
5. We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.